Shipping policy
Shipping Policy – JÉLLI Clothing
1. Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. In case of high order volume or unexpected delays, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-15 business days (varies by country)
Delivery times may be affected by factors beyond our control, such as customs processing for international orders.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
4. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some countries may have restrictions on certain products due to customs regulations.
5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more details.
6. Lost or Stolen Packages
JÉLLI Clothing is not responsible for lost or stolen packages once they have been marked as delivered. If your package is missing, please contact the carrier directly for assistance.
7. Shipping Support
For any questions or concerns regarding shipping, feel free to contact us at (+383 44 708 604) or (Jelliofficialks@gmail.com).
